Refund and Returns Policy

Effective date: 08/05/2025

At Luumo, your satisfaction matters. If you’re not completely happy with your purchase, you can return it under the conditions below.

 

1. Right of Withdrawal (14 Days)

You have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason. Conditions: The item must be returned in unused and original condition, with all packaging and accessories. Custom-made or personalized items cannot be returned. To initiate a return, contact us at [email protected] with your order number.

 

2. How to Return an Item

Notify us within 14 days of delivery. You then have 14 additional days to return the item. Send the item to:

 

Luumo

Korteveld 6, 3090 Overijse Belgium

 

Return shipping costs are the customer’s responsibility. We recommend using a tracked service.

 

3. Refunds

Once we’ve received and inspected your return, we’ll notify you. If approved, your refund will be issued within 14 days to your original payment method. Important: Shipping costs (both initial and return) are non-refundable, unless the return is due to an error on our part (e.g., damaged or wrong item).

 

4. Damaged or Incorrect Items

If your order is damaged or incorrect, please contact us within 48 hours of delivery at [email protected], including: Your order number Clear photos of the product and packaging We’ll arrange a replacement or full refund (including shipping) in such cases.

 

5. Exceptions

We do not accept returns for: Custom or made-to-order items Used, damaged, or altered items

 

Need help? Contact us any time via the contact form or at [email protected]