Privacy Policy

Effective date: 08/05/2025

This Privacy Policy describes how Luumo (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website https://luumo.be.

 

1. Who We Are

LUUMO
CommV Debusscher Boris
BE 0751.518.485
Korteveld 6, 3090 Overijse, Belgium
Email: [email protected]

 

2. What Personal Data We Collect

When you use our webshop, we may collect and process the following data:

Identity Data: your name, email address, billing and shipping address, phone number.

Transaction Data: purchase history, payment information (processed securely by external payment processors).

Technical Data: IP address, browser type, device information, website usage data via cookies.

Communication Data: emails or messages sent via our contact form or email.

 

3. Why We Collect Your Data

We use your data to:

Process and deliver your orders.

Communicate with you regarding your order or inquiries.

Comply with legal obligations (e.g., invoicing, VAT).

Improve our services and webshop experience.

Send marketing emails (only if you have opted in).

 

4. Legal Basis for Processing

We process your personal data based on:

Contractual necessity (to fulfill your order).

Legal obligation (e.g., bookkeeping).

Legitimate interest (e.g., analytics, website improvement).

Consent (e.g., for newsletters).

 

5. Sharing Your Information

We never sell your data. We may share it with:

Service providers: e.g., payment processors (like Mollie), shipping companies (like bpost, PostNL), IT or marketing providers.

Authorities: if required by law (e.g., tax administration).

 

6. How Long We Keep Your Data

We retain your personal data:

For 7 years after your last purchase (for accounting purposes).

For marketing purposes, until you unsubscribe.

For analytics, data is anonymized where possible.

 

7. Your Rights

You have the right to:

Access the data we hold about you.

Correct your data.

Request deletion of your data.

Object to or restrict processing.

Withdraw consent at any time.

Lodge a complaint with the Belgian Data Protection Authority (https://www.gegevensbeschermingsautoriteit.be).

To exercise your rights, contact us at [email protected].

 

8. Cookies

We use cookies to improve your browsing experience. By using our site, you consent to our cookie policy. You can manage your cookie preferences in your browser settings.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.